ALAMOGORDO, N.M. — Frustrated by months of unexplained spikes in their electric bills, Alamogordo-area residents have formed a new community group aimed at documenting the problem, comparing notes, and pressing state officials for answers.

The group, organized in part by local resident Rebekah Stewart-Thorp, was created to bring together people affected by soaring electric bills and to gather their information in one place. By pooling bills and billing histories on a large scale, organizers hope to identify trends, discrepancies, and any evidence of wrongdoing that individual customers might never spot on their own.

“With the numbers of people affected and the gathering of information, we hope to get the eyes and ears of someone with experience — whether that’s leading groups like ours, working with regulatory entities, or understanding the laws that govern utility companies — so they can provide assistance to our community,” Stewart-Thorp said.

Pushing for Action from State Officials

Beyond gathering data, the group has a second mission: motivating and helping as many residents as possible to write and call the New Mexico Public Regulation Commission (PRC) and the New Mexico Department of Justice to demand action from governing officials.

The group’s most ambitious goal is to bring the regulators to Alamogordo in person. Organizers are asking at least one PRC commissioner — Chair Gabriel Aguilera, Patrick O’Connell, or Greg Nibert — to come to the community and hold a public forum.

At such a forum, residents want PRC commissioners to:

1. Look at residents’ actual bills

2. Explain the PRC’s role in relationship to utility companies

3. Explain the laws regarding estimated billing

4. Tell residents whether they can read their own meters — and why or why not

5. Explain if disconnections can happen and how customers can protect themselves

6. Explain the recent PRC reversal of a stock purchase as it relates to the PNM acquisition case

The forum would also be open to any other concerns members of the public wish to raise.

“A forum like this would be a tremendous step in the right direction,” Stewart-Thorp said.

Strength in Numbers

To compel the commissioners to come, the group has set a target of 1,000 constituents formally requesting the forum. Organizers believe that a request backed by a thousand voices will be difficult for state officials to ignore.

Even beyond the forum, the group intends to remain active for as long as high electric bills continue to affect the community — serving as a united hub to disseminate information, gather new reports, and share ideas among neighbors.

How to Get Involved

Residents affected by high electric bills are encouraged to join the group, share copies of their bills and billing histories, and add their names to the call for a public forum. The group can be found on Facebook at: https://www.facebook.com/share/g/1CPtUpAznJ/

For those ready to take action now, the group encourages writing to or calling the New Mexico Public Regulation Commission and the New Mexico Department of Justice to request answers and a public forum in Alamogordo.

As Stewart-Thorp puts it, quoting Dolly Parton: “I expected success, but I was braced for failure.”

More News from Alamogordo

2 responses

  1. This is what PRC emails back when you complain:
    We understand that customers may have concerns about pricing, and we want to make it as easy as possible to find clear information about their bill. Below are resources that explain xxx rate, as well as the approved rates and fees included on PNM bills.

    PNM’s PRC-approved rates are available at PNM.com/rates. Ms. xxxxx is on Rate 1A, PNM’s primary residential rate for her home on in La Luz. Details about the PRC-approved per-kWh rate are available here: https://www.pnm.com/documents/d/pnm.com/27th-revised-rate-no-1a-1.

    Additional riders and fees are also listed at PNM.com/rates. These approved rates and riders help cover the cost of providing reliable electric service. For example, the largest single rider on many bills is related to the cost of non-renewable fuel used at power plants. Customers can learn more about the purpose of each rider on PNM’s bill definitions page: https://www.pnm.com/definitions.

    PNM’s ratemaking process is public and includes opportunities for customer input. When rates are being reviewed, PNM provides notifications about upcoming hearings, and customers are encouraged to participate and share their feedback.

    We also understand the importance of responsive, respectful service. . If Ms. XXX has experienced any specific service concerns, we would be happy to review them further. Customers can reach PNM by phone, live chat, or email, and we remain available to help address questions or concerns.

    Bridget Ramos

    Senior Analyst, Customer Service Performance

    PNM | Customer Operational Excellence

  2. PRC does nothing. They respond with generic answers and simply refer people back to PNM. PNM’s terms and conditions clearly list what they can and cannot do.

    I am NOT supporting PNM, nor do I condone what they are doing. I’m simply stating that, even if the Attorney General became involved, there may not be anything they could do if PNM is acting within the rights explicitly outlined in its terms and conditions.

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